100%
Inbound Available - 24hrs
100%
OTIF
99%
SLA Pick Accuracy
Objective
A leading educational construction toy brand was expanding into the UK market and needed a fulfilment partner who could deliver reliability, flexibility, and a seamless onboarding experience. With both B2C ecommerce and B2B retailer orders to manage, Lemonpath was tasked with supporting all-year-round (AYR) operations, ensuring products reached customers and major UK retailers on time while maintaining the brand’s high standards.
Process
Lemonpath’s team worked closely with a leading educational toy brand to plan and execute a seamless UK onboarding process. From the initial handover to the first orders leaving the warehouse, the focus was on clarity, communication, and accuracy across both B2C and B2B operations.
Key steps included:
Detailed onboarding planning to map timelines, stock intake, and system integration
Collaborative communication between teams to ensure nothing was missed
Stock receipt and verification to guarantee accuracy from day one
Test orders and fulfilment trials to fine-tune processes before going live
Ongoing support to maintain smooth all-year-round operations and a confident transition
Challenges
Maintaining Continuity
Ensuring a seamless transition from the previous provider without any disruption to service, customer experience, or retailer deliveries.
Product Familiarisation
Managing a wide range of SKUs, packaging types, and order variations with full accuracy from day one.
System Integration
Aligning the brand’s order management systems with Lemonpath’s fulfilment platform to support both B2C and B2B operations efficiently.
Supporting Growth and AYR Operations
Scaling processes to handle all-year-round fulfilment while accommodating seasonal peaks and ongoing UK market expansion.
Results
Onboarding completed on time and seamlessly, ensuring business continuity
First orders fulfilled accurately and efficiently across both B2C and B2B channels
Scalable processes established to support all-year-round operations and ongoing UK market growth
Positive client feedback from day one, laying the foundation for a long-term partnership
"Huge thanks to everyone, for your help in making the onboarding process effortless."
Toy Retailer
Operational Manager
